SHIPPING & RETURNS
Using only the highest quality of real human hair and the best salon professional colours, your real Remy human hair extensions are custom made for you, because of this and depending on your colour your hair extensions can take between 5 and 15 days to be completed. Some items can be completed within 5 days.
All orders over £200 will receive free delivery.
If paying with a PayPal e-cheque, please note that this takes 5-7 working days to clear, once it’s cleared, only then we will ship your order.
LGL reserve the right to change delivery options or methods available without notice.
LGL use ROYAL MAIL for all deliveries, if there is an issue with ROYAL MAIL’S delivery, we cannot compensate your order items. You will need to contact ROYAL MAIL directly to obtain compensation for any lost or delayed orders.
If for any reason, Royal Mail fail to deliver any special delivery items at their required time, we are willing to provide a refund for the postage paid and will make a claim to Royal Mail for the loss of this postage, if proven the item did fail to reach for its guaranteed time. We do not take any responsibility for loss of earnings or any other costs.
Shipping can take from 5-15 days, please place your order in good time.
No compensation for loss of income will be provided for any orders that are delivered late due to a Courier, Royal Mail or LGL.
International delivery can take between 5-15 working days depending on your country.
All of our products are available overseas but all import taxes and duty payments must be paid by the customer only.
It is the customer’s responsibility to select the correct shipping option relevant to their order, LGL can’t be held responsible for delay in any overseas orders because issues can sometimes occur with customs out of our control.
RETURNS & EXCHANGE POLICY
You may refund/exchange your order within 14 days of purchase.
To process a refund, please email stating your order number and reason for refund/exchange.
All goods must be returned unused and must fit for re-sale (all hair MUST be in the original packaging with gold ties still intact) We cannot refund or exchange hair that emits any kind of odour or scent, or has been altered in any way. We will carry out a thorough inspection. Return postage costs are the responsibility of the customer and not LGL.
All clearance products are fully non-refundable or exchangeable. We do not accept Aftercare cards and consultation pads and colour wheels back for refund or exchange.
When returning your parcel, proof of original purchase must be enclosed and we recommend for you to use a trackable signed for service as we can’t be held responsible if the package doesn’t reach us, in this event, no refund or exchange can be granted.
Once we have received your refund or exchange, it will take up to 7 days for exchange and 7 days for a refund.
The customer is responsible for all return postage under any circumstances and or exchange. If a customer wishes to refund or exchange hair, they must be prepared to pay for the postage. If the customer has received FREE postage and returned the hair then a fee of £4.95 will be deducted from the refundable amount.
If we deem hair or products not fit for resale, we reserve the right to decline a refund or exchange. This includes any tampering with the binding or seals. An inspection is carried out by our returns department on arrival.
If your hair extensions appear to be faulty, you must contact us within 14 days via the complaints form with sufficient picture evidence. LGL will not accept any hair for testing unless there is evidence that the customer/client has purchased LGL Hair extension shampoo & conditioner and hair extension brush at time of purchase or 7 days prior to purchase. We only recommend LGL products with LGL hair, if you or your client has used any other aftercare products with the hair, we cannot be held responsible for matting, tangling, dried out hair, colour change of extensions, extensions shedding, extensions falling out or any other issue surrounding the hair.
LGL will not refund hair extensions in which you buy the wrong colour and have not under gone a free colour consultation via LGL specialist online to ensure the correct colour is ordered.
LGL will not refund or exchange hair extensions that appear to look fine or if they have been damaged by the customer by poor fitting, bad aftercare, fitted by someone who is not qualified, we will send the hair back to you and no refund or exchange will be provided under any circumstances.
We refuse to exchange of refund LGL hair that has been touched by any other aftercare products other than LGL. This is because some off the shelf brands contain alcohol and or harsh chemicals that can profoundly affect LGL hair extensions.
LGL cannot be held responsible for poor fitting of LGL hair extensions, it is the customer’s responsibility to ensure that the person fitting them is qualified in hair extensions, we reserve the right to request proof of qualification if required. LGL cannot be held responsible for any damage incurred to a client’s hair or scalp, we are a stockist only.
Nano ring tip hair extensions
As with most Nano tip hair extensions, the wire which is stuck into the extension can come away from the tip with harsh washing, conditioner used on the root area, sebum/sweat and styling. This is normal with all NANO tip hair as part of its general wear and tear. This is not a fault with LGL hair and is a simple by-product of having them fitted, a client can lose up to 20 within 4-6 weeks which should be replaced during the 4-6 weekly rotation. The wire tip is so slim and small; this can leave just the wire left on the client’s hair. The wires must be removed and new hair should be refitted on each maintenance. It is the client’s responsibility to ensure that gentle aftercare is undertaken as with any hair extensions so as not to pull them out.
LGL will not be held responsible for a client losing nano ring hair extensions and cannot be held responsible for the client using non LGL aftercare products on the hair extensions. LGL cannot provide a refund or exchange under these circumstances.