TERMS AND CONDITIONS
LGL Terms and Conditions
Registered Company Name - LAURENS GLAMOROUS LENGTHS
LGL= Laurens Glamorous Lengths
LGL = Lauren’s Glamorous Lengths
By placing an order with LGL via any means, you are accepting our terms and conditions in full.
All products sold by LGL are for use only by trained hair extension technicians. We do not recommend the use LGL products by anyone without a professional hair extension qualification & the correct liability insurance.
LGL accept no responsibility for any issues arising as a result of hair that has been fitted &/or maintained by a non-qualified/insured individual.
All products on our website are subject to stock levels at time of sale and LGL reserves the right to restrict or refuse an order at any time. You are responsible for ordering the correct item, all of our items have been accurately described on our website.
If using an LGL colour ring, it is your responsibility to ensure that its kept out of direct sunlight exposure which may alter the shades on it. If this happens, we can’t be held responsible for an incorrect colour order. Stock on our website is available on a first-come-first-serve basis once you place your order, we can’t always guarantee the availability of any item or product.
LGL extensions are a natural product and discrepancies may occur now and then which wouldn’t affect the quality of the hair. If the correct aftercare and purchase of LGL shampoo and conditioner are used, then you should experience no issues with any of our remy hair extensions. We can’t be held responsible for poor aftercare and will not offer any form of refund for products or fitting charges incurred by any individual.
Our hair extensions are gently coloured using a very delicate colour process over a few weeks, and although unlikely, minor variations in colour can occur from batch to batch. We can’t refund or replace hair which has a minor colour difference from the LGL colour ring.
Colouring LGL hair extensions
Any colouring of LGL hair extensions is done entirely at the risk of the individual concerned. Results may not always be as expected, and any hair extensions that have been coloured or had their original colour altered in ANY way will not be accepted for return or refund. If using colour changing shampoo’s or chemicals on the hair, we cannot be held responsible for colour change and will not refund or exchange the hair.
LGL Colour rings
It is the customer’s responsibility to make sure their hair colour swatch ring is up to date every year as our colours do change every now and then. We cannot be held responsible for your colour ring changing colour or fading, that’s why it’s best to keep it out of direct sunlight. If your colour ring is more than a year old, we strongly suggest that you purchase a new one from our website. We cannot refund or exchange hair if it doesn’t match your out of date colour ring.
All orders over £200 will receive free delivery.
If paying with a PayPal e-cheque, please note that this takes 5-7 working days to clear, once it’s cleared, only then we will ship your order.
LGL reserve the right to change delivery options or methods available without notice.
LGL use ROYAL MAIL for all deliveries, if there is an issue with ROYAL MAIL’S delivery, we cannot compensate your order items. You will need to contact ROYAL MAIL directly to obtain compensation for any lost or delayed orders.
If for any reason, Royal Mail fail to deliver any special delivery items at their required time, we are willing to provide a refund for the postage paid and will make a claim to Royal Mail for the loss of this postage, if proven the item did fail to reach for its guaranteed time. We do not take any responsibility for loss of earnings or any other costs.
Shipping can take from 5-15 days, please place your order in good time.
No compensation for loss of income will be provided for any orders that are delivered late due to a Courier, Royal Mail or LGL.
International delivery can take between 5-15 working days depending on your country.
All of our products are available overseas but all import taxes and duty payments must be paid by the customer only.
It is the customer’s responsibility to select the correct shipping option relevant to their order, LGL can’t be held responsible for delay in any overseas orders because issues can sometimes occur with customs out of our control.
Hot Weather/Holidays with Hair Extensions
When wearing LGL hair extensions abroad, we cannot be held responsible for any damage incurred to the hair, the customer must take full responsibility for this.
Hair extensions may alter colour when in contact with direct sun, tanning lotion, tanning oils, sun creams, body lotions and any other chemical solutions. LGL take no responsibility for LGL hair extensions changing colour as it is the customer’s responsibility to wear their hair up and keep it out of the sun and/or chemicals.
If your hair extensions come into contact with iron oxide, chlorine, sea water they can turn a pink shade, LGL cannot be held responsible for this and it’s the customer’s responsibility to ensure its not going to come into contact.
Iron oxide and or rusty water tanks cause water to deposit onto your hair extensions which then causes the hair shade to change colour. We can’t be held responsible for this; no refund or exchange will be granted under any circumstances surrounding this.
Clients using sun beds, sauna, steam rooms or anything similar are responsible for any damage caused to the LGL extensions such as matting, drying the hair out, breaking down the keratin bonds or tips or tangling. LGL will not be held responsible and no refund or exchange can’t be granted. It is the customer’s responsibility to take care of their LGL hair extensions at all times. Once the hair has been sold, we are not in charge of aftercare.
LGL cannot be held responsible for a customer and or client carrying out poor aftercare. There is evidence to suggest that harsh scrubbing, conditioner coming into contact with the bonds or tips, brushing whilst wet, heavy handedness, excessive heat styling, wearing hair up too tightly, wrong aftercare products and brushes can compromise the overall quality of LGL hair extensions. LGL aftercare products are to be used with all LGL hair only such as LGL hair extension shampoo, LGL hair extension conditioner, LGL loop or detangle hair brush, Athena Argan oil. Failing to use LGL products with the hair can result in the hair being ruined. LGL cannot refund or exchange hair that has been in contact with any other aftercare other than LGL. LGL cannot be held responsible for hair extensions falling out, shedding, drying out etc. as this is down to the client’s aftercare and or technician’s fitting.
Weights & Thickness
Hair extensions are a handmade product so slight discrepancies and variations will occur now and then for example thickness of hair, tips and rings/tubes. We try our best to ensure that each packet is the same but this can’t always be guaranteed. We can’t refund or exchange hair or products that vary slightly with a degree of up to 10%.
We do not accept over the phone card transactions; all payments must be made via the website. We are an online retail shop only.
Prices and offers are correct at time of our website being updated and/or print and are subject to change at any time. All prices displayed on our website include VAT and shipping is an additional charge. Prices may fluctuate depending on the current economic climate, we will not give any prior notification.
LGL TRADE DISCOUNT is available to those who have an existing hair extension qualification as all of our products are strictly professional. For those wanting to apply for a trade account, please contact LGL directly.
To file a complaint, this must be done so in writing. You must complete the following form on www.lglhair.co.uk
We have the right to refuse a response if a customer is threating or being unreasonable.
We will respond to your complaint within 7 working days.
Loss of earnings
LGL cannot be held responsible or accountable for a customer’s loss of earnings due to delayed delivery, poor aftercare, poor fitting or any other factor. It is the customer’s responsibility to ensure that he/she has fully understood how to fit and care for hair extensions fully. LGL will not pay for a customers or clients loss of earnings under any circumstances.
You may refund/exchange your order within 14 days of purchase.
To process a refund, please email email@example.com stating your order number and reason for refund/exchange.
All goods must be returned unused and must fit for re-sale (all hair MUST be in the original packaging with gold ties still intact) We cannot refund or exchange hair that emits any kind of odour or scent, or has been altered in any way. We will carry out a thorough inspection. Return postage costs are the responsibility of the customer and not LGL.
All clearance products are fully non-refundable or exchangeable. We do not accept Aftercare cards and consultation pads and colour wheels back for refund or exchange.
When returning your parcel, proof of original purchase must be enclosed and we recommend for you to use a trackable signed for service as we can’t be held responsible if the package doesn’t reach us, in this event, no refund or exchange can be granted.
Once we have received your refund or exchange, it will take up to 7 days for exchange and 7 days for a refund.
The customer is responsible for all return postage under any circumstances and or exchange. If a customer wishes to refund or exchange hair, they must be prepared to pay for the postage. If the customer has received FREE postage and returned the hair then a fee of £4.95 will be deducted from the refundable amount.
If we deem hair or products not fit for resale, we reserve the right to decline a refund or exchange. This includes any tampering with the binding or seals. An inspection is carried out by our returns department on arrival.
If your hair extensions appear to be faulty, you must contact us within 14 days via the complaints form with sufficient picture evidence. LGL will not accept any hair for testing unless there is evidence that the customer/client has purchased LGL Hair extension shampoo & conditioner and hair extension brush at time of purchase or 7 days prior to purchase. We only recommend LGL products with LGL hair, if you or your client has used any other aftercare products with the hair, we cannot be held responsible for matting, tangling, dried out hair, colour change of extensions, extensions shedding, extensions falling out or any other issue surrounding the hair.
LGL will not refund or exchange hair extensions that appear to look fine or if they have been damaged by the customer by poor fitting, bad aftercare, fitted by someone who is not qualified, we will send the hair back to you and no refund or exchange will be provided under any circumstances.
We refuse to exchange of refund LGL hair that has been touched by any other aftercare products other than LGL. This is because some off the shelf brands contain alcohol and or harsh chemicals that can profoundly affect LGL hair extensions.
LGL cannot be held responsible for poor fitting of LGL hair extensions, it is the customer’s responsibility to ensure that the person fitting them is qualified in hair extensions, we reserve the right to request proof of qualification if required. LGL cannot be held responsible for any damage incurred to a client’s hair or scalp, we are a stockist only.
Nano ring tip hair extensions
As with most Nano tip hair extensions, the wire which is stuck into the extension can come away from the tip with harsh washing, conditioner used on the root area, sebum/sweat and styling. This is normal with all NANO tip hair as part of its general wear and tear. This is not a fault with LGL hair and is a simple by-product of having them fitted, a client can lose up to 20 within 4-6 weeks which should be replaced during the 4-6 weekly rotation. The wire tip is so slim and small; this can leave just the wire left on the client’s hair. The wires must be removed and new hair should be refitted on each maintenance. It is the client’s responsibility to ensure that gentle aftercare is undertaken as with any hair extensions so as not to pull them out.
LGL will not be held responsible for a client losing nano ring hair extensions and cannot be held responsible for the client using non LGL aftercare products on the hair extensions. LGL cannot provide a refund or exchange under these circumstances.
Due to the nature of our products and the control that we have over application, LGL cannot be held responsible for any damage or injury caused to third parties. The buyer must ensure that the products are being used in the correct way by qualified technicians only. The buyer must determine whether the products are suitable for their exact requirements. LGL cannot be held responsible for a hair extension technician fitting LGL hair incorrectly or a client carrying out the wrong aftercare.
- Credit / Debit Cards
- Offline Payments